Terms and Conditions of the Online Store

These Terms and Conditions define the general terms, rules and manner of sales conducted by Zakład Obróbki Skrawaniem DARMET Sp. z o.o. with its registered office in Białystok, through the online store www.e-darmet.com, hereinafter referred to as the “Online Store”, and define the rules and conditions for the provision by Zakład Obróbki Skrawaniem DARMET Sp. z o.o. of free electronic services.

§ 1 Definitions

1. Business Days mean days from Monday to Friday, excluding statutory public holidays.
2. Delivery means the factual act of delivering the Goods specified in the order to the Customer by the Seller, through the Delivery Provider.
3. Delivery Provider means an entity cooperating with the Seller in the delivery of Goods, including: a courier company; or InPost Sp. z o.o. with its registered office in Kraków, providing delivery services and parcel locker services.
4. Password means a sequence of letters, numbers or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account.
5. Customer means an entity to whom electronic services may be provided or with whom a Sales Agreement may be concluded in accordance with these Terms and Conditions and applicable law.
6. Consumer means a natural person performing a legal transaction with an entrepreneur which is not directly related to that person’s business or professional activity.
7. Customer Account means an individual panel made available to each Customer by the Seller after Registration and conclusion of the agreement for the provision of the Customer Account service.
8. Entrepreneur means a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal transaction directly related to that activity.
9. Entrepreneur with Consumer Rights means a natural person concluding a Sales Agreement directly related to that person’s business activity, where the content of the Sales Agreement indicates that it is not of a professional nature for that person, in particular based on the subject of the business activity made available under the provisions on the Central Register and Information on Business Activity.
10. Terms and Conditions mean these terms and conditions.
11. Registration means the factual act performed in the manner specified in these Terms and Conditions, required for the Customer to use all functions of the Online Store.
12. Seller means Zakład Obróbki Skrawaniem DARMET Sp. z o.o. with its registered office in Białystok, ul. Komunalna 4c, 15-197 Białystok, NIP: 9661524555, REGON: 050699567, entered in the register of entrepreneurs kept by the District Court in Białystok, 12th Commercial Division of the National Court Register under KRS number 0000025604, share capital PLN 150,000; e-mail: sklep@e-darmet.com, being also the owner of the Online Store. BDO number: 000122953.
13. Store Website means the websites through which the Seller operates the Online Store, available in the domain www.e-darmet.com.
14. Goods mean products presented by the Seller through the Store Website which may be the subject of a Sales Agreement.
15. Durability means the ability of the Goods to maintain their functions and properties in the course of normal use.
16. Durable Medium means a material or tool enabling the Customer or the Seller to store information addressed personally to them in a manner allowing future access to the information for a period appropriate to the purposes for which the information serves, and allowing the unchanged reproduction of the stored information.
17. Sales Agreement means a distance sales agreement concluded under the rules specified in these Terms and Conditions between the Customer and the Seller.

§ 2 General provisions and use of the Online Store

1. All rights to the Online Store, including economic copyrights, intellectual property rights to its name, domain, Store Website, templates, forms and logos placed on the Store Website, excluding logos and photographs presented for product display purposes whose copyrights belong to third parties, belong to the Seller. They may be used only in accordance with these Terms and Conditions and with the Seller’s written consent.
2. The Seller will make efforts to ensure that the Online Store can be used with popular web browsers, operating systems, device types and internet connections. Minimum technical requirements include a web browser version at least Microsoft Edge 109, Internet Explorer 11, Chrome 110, Firefox 109, Opera 95, Safari 11 or newer, with JavaScript enabled, accepting cookies, and an internet connection of at least 256 kbit/s. The Store Website is optimised for a minimum screen resolution of 1024x768 pixels.
3. The Seller uses cookies which are saved on the Customer’s end device while using the Store Website. Cookies are used to ensure proper operation of the Store Website. They do not damage the Customer’s device or change its configuration or installed software. Each Customer may disable cookies in the browser settings, although this may make it difficult or impossible to use the Store Website.
4. To place an order and to use electronic services provided through the Store Website, the Customer must have an active e-mail account.
5. The Customer is prohibited from providing unlawful content and from using the Online Store, Store Website or free services in a manner contrary to law, good practice or infringing third-party personal rights.
6. The Seller declares that the public nature of the internet and the use of electronic services may involve the risk of unauthorised access to and modification of Customer data. Customers should apply appropriate technical measures, in particular antivirus and identity protection software. The Seller will never ask the Customer to disclose the Password in any form.
7. It is prohibited to use the resources and functions of the Online Store for activities infringing the Seller’s interests, including advertising another entrepreneur or product, posting content unrelated to the Seller’s activity, or posting false or misleading content.

§ 3 Registration

1. To create a Customer Account, the Customer must complete free Registration.
2. Registration is not required to place an order in the Online Store.
3. To register, the Customer fills in the registration form made available by the Seller on the Store Website and sends it electronically by selecting the appropriate function in the form. During Registration, the Customer sets an individual Password.
4. The Customer may also register using a facebook.com account. The Online Store redirects the Customer to facebook.com for authentication and then back to the Online Store. The Seller does not record or store the facebook.com username or password.
5. The Customer may also register using a google.com account. The Online Store redirects the Customer to google.com for authentication and then back to the Online Store. The Seller does not record or store the google.com username or password.
6. During completion of the registration form, the Customer may read and accept these Terms and Conditions by selecting the appropriate checkbox.
7. After submitting the registration form, the Customer immediately receives confirmation of Registration by e-mail. At that moment, an agreement for the provision of the Customer Account service is concluded and the Customer gains access to the Customer Account and the ability to modify the data provided during Registration.

§ 4 Orders

1. Information on the Store Website does not constitute an offer within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.
2. Customers may place orders through the Store Website 24 hours a day, 7 days a week.
3. The Customer completes an order by selecting Goods and adding them to the order using “ADD TO CART”. After completing the order and selecting the Delivery method and payment method in the cart, the Customer submits the order to the Seller by selecting the “BUY AND PAY” button. Before submitting the order, the Customer is informed of the total price of the Goods and Delivery and all additional costs related to the Sales Agreement.
4. Placing an order constitutes the Customer’s offer to the Seller to conclude a Sales Agreement for the Goods included in the order.
5. After the order is placed, the Seller sends confirmation of its submission to the Customer’s e-mail address.
6. After confirming submission of the order, the Seller sends information on acceptance of the order for processing. This information constitutes the Seller’s acceptance of the offer referred to above and, upon receipt by the Customer, the Sales Agreement is concluded.
7. After conclusion of the Sales Agreement, the Seller confirms its terms to the Customer on a Durable Medium, by e-mail or in writing to the address provided during Registration or order placement.
8. When paying for Goods listed in Annex 15 to the Polish VAT Act, where payment is documented by an invoice and the total amount exceeds PLN 15,000 gross or its equivalent, taxpayers are required to use the split payment mechanism in accordance with applicable regulations, if applicable to the Customer. The invoice should contain the words “split payment mechanism”. The parties to such transaction must have an appropriate settlement bank account maintained in Polish currency.

§ 5 Payments

1. Prices displayed on the Store Website next to Goods are gross prices and do not include Delivery costs or other costs related to the Sales Agreement, which will be shown when selecting Delivery method and placing the order.
2. The Customer may choose the following payment methods:
   1. bank transfer to the Seller’s bank account; processing starts after order acceptance confirmation and receipt of funds by the Seller;
   2. payment card, bank transfer or BLIK through the external przelewy24.pl payment system operated by PayPro S.A. in Poznań; processing starts after order acceptance confirmation and positive payment confirmation;
   3. cash on delivery, paid to the Delivery Provider upon delivery; processing starts after order acceptance confirmation.
3. If prepayment is selected, the Customer should pay the amount due under the Sales Agreement within 7 Business Days.
4. If the Customer fails to pay within the specified time, the Seller sets an additional payment deadline and informs the Customer on a Durable Medium. If the additional deadline expires without payment, the Seller will send the Customer a statement of withdrawal from the agreement under Article 491 of the Civil Code.

§ 6 Delivery

1. The Seller delivers within the territory of the Republic of Poland.
2. The Seller is obliged to deliver Goods in conformity with the Sales Agreement.
3. The Seller displays on the Store Website information on the number of Business Days required for delivery and order processing.
4. The delivery and processing time indicated on the Store Website is counted in Business Days in accordance with § 5 section 2.
5. Ordered Goods are delivered to the Customer through the Delivery Provider to the address indicated in the order form. If InPost Sp. z o.o. is selected as the Delivery Provider, the delivery address is the address selected by the Customer when placing the order, including a parcel locker or other delivery address.
6. On the day the Goods are dispatched, the Seller sends confirmation of dispatch to the Customer’s e-mail address.
7. The Customer is obliged to inspect the delivered parcel at the time and in the manner accepted for parcels of that type. In the event of loss or damage, the Customer may request that the Delivery Provider’s employee prepare an appropriate report.
8. The Seller, according to the Customer’s choice, attaches a receipt or VAT invoice to the delivery. To receive a VAT invoice, the Customer should declare at the time of purchase that the Goods are purchased as an Entrepreneur by selecting the appropriate field in the order form.
9. If the Customer is absent at the delivery address, the Delivery Provider will leave a notice or attempt to contact the Customer to arrange another delivery date. If the ordered Goods are returned to the Online Store, the Seller will contact the Customer by e-mail or telephone to agree a new delivery date and cost.
10. The default form of issuing invoices is structured invoices issued and made available through the Polish National e-Invoicing System, within the meaning of the Polish VAT Act.

§ 7 Statutory warranty for Entrepreneurs

1. The Seller ensures delivery of Goods free from defects. The Seller is liable to Entrepreneurs if the Goods have a defect.
2. If the Goods have a defect, the Entrepreneur may submit a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller promptly and without excessive inconvenience replaces the defective Goods with defect-free Goods or removes the defect. The Entrepreneur may also demand replacement or repair. The Seller may refuse the Entrepreneur’s request if bringing the defective Goods into conformity in the manner selected by the Entrepreneur is impossible or would require excessive costs compared with the alternative method. The Entrepreneur may not withdraw from the Sales Agreement if the defect is insignificant.
3. The Seller is liable under statutory warranty if a physical defect is found within two years from delivery of the Goods to the Entrepreneur. Claims for defect removal or replacement expire after one year, but this period may not end before the two-year liability period. If replacement or repair was requested, the time limit for withdrawal or price reduction starts after ineffective expiry of the time limit for replacement or repair.
4. An Entrepreneur exercising statutory warranty rights is obliged to deliver the defective item to the Seller’s address. The delivery cost is borne by the Seller.
5. Complaints related to Goods or performance of the Sales Agreement may be submitted by Entrepreneurs in writing to the Seller’s address.
6. The Seller will respond to the complaint within 14 days from the date of receiving the complaint request.

§ 8 Non-conformity of Goods with the Agreement

Complaints by Consumers and Entrepreneurs with Consumer Rights

1. The Goods are in conformity with the agreement if, in particular, their description, type, quantity, quality, completeness and functionality, and in the case of goods with digital elements also compatibility, interoperability and availability of updates, comply with the agreement, and if they are fit for the specific purpose communicated by the Consumer or Entrepreneur with Consumer Rights before conclusion of the agreement and accepted by the Seller.
2. In addition, Goods must be suitable for purposes for which goods of that type are normally used, taking into account applicable law, technical standards or good practice; have the quantity and features, including durability and safety, and for goods with digital elements also functionality and compatibility, typical of goods of that type and reasonably expected by the Consumer or Entrepreneur with Consumer Rights; be supplied with packaging, accessories and instructions which may reasonably be expected; and be of the same quality as any sample or model made available before conclusion of the agreement.
3. The Seller is not liable for lack of conformity within the above scope if, at the latest at the time of conclusion of the agreement, the Consumer or Entrepreneur with Consumer Rights was expressly informed that a specific feature of the Goods deviates from conformity requirements and expressly and separately accepted this deviation.
4. The Seller is liable for lack of conformity resulting from incorrect installation if it was performed by the Seller or under the Seller’s responsibility, or if incorrect installation by the Consumer or Entrepreneur with Consumer Rights resulted from errors in the instructions supplied by the entrepreneur or a third party.
5. The Seller is liable for lack of conformity existing at the time of delivery and revealed within two years from that moment, unless the shelf life determined by the Seller, predecessors or persons acting on their behalf is longer. It is presumed that lack of conformity revealed within two years from delivery existed at delivery, unless proven otherwise or incompatible with the nature of the Goods or the lack of conformity.
6. The Seller may not rely on expiry of the period for determining lack of conformity if the lack was fraudulently concealed.
7. If the Goods are not in conformity with the agreement, the Consumer or Entrepreneur with Consumer Rights may demand repair or replacement.
8. The Seller may replace the Goods when repair is requested, or repair them when replacement is requested, if bringing the Goods into conformity in the manner selected is impossible or would involve excessive costs. If both repair and replacement are impossible or excessive, the Seller may refuse to bring the Goods into conformity.
9. When assessing excessive costs, all circumstances are considered, in particular the significance of the lack of conformity, the value of conforming Goods and excessive inconvenience to the Consumer or Entrepreneur with Consumer Rights caused by changing the method of bringing the Goods into conformity.
10. The Seller repairs or replaces the Goods within a reasonable time from being informed of the lack of conformity and without excessive inconvenience, taking into account the specificity of the Goods and the purpose for which they were purchased. Costs of repair or replacement, including postage, transport, labour and materials, are borne by the Seller.
11. The Consumer or Entrepreneur with Consumer Rights makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at its own cost.
12. If the Goods were installed before the lack of conformity became apparent, the Seller disassembles and reinstalls the Goods after repair or replacement, or has these operations carried out at its own cost.
13. The Consumer or Entrepreneur with Consumer Rights is not obliged to pay for normal use of Goods that were subsequently replaced.
14. If the Goods are not in conformity with the agreement, the Consumer or Entrepreneur with Consumer Rights may submit a statement of price reduction or withdrawal from the agreement if: the Seller refused to bring the Goods into conformity; the Seller failed to bring them into conformity; lack of conformity persists despite attempts; lack of conformity is significant enough to justify price reduction or withdrawal without prior repair or replacement; or it is clear from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without excessive inconvenience.
15. The Seller is obliged to respond to a consumer complaint within 14 days from its receipt.
16. The Seller refunds amounts due as a result of exercising the right to price reduction immediately, not later than within 14 days from receiving the statement on price reduction.
17. The Consumer or Entrepreneur with Consumer Rights may not withdraw from the agreement if the lack of conformity is insignificant. It is presumed that lack of conformity is significant.
18. If lack of conformity concerns only some Goods delivered under the agreement, the Consumer or Entrepreneur with Consumer Rights may withdraw only in relation to those Goods and also in relation to other Goods purchased together with non-conforming Goods if it cannot reasonably be expected that the Customer agrees to keep only conforming Goods.
19. In the event of withdrawal, the Consumer or Entrepreneur with Consumer Rights immediately returns the Goods to the Seller at the Seller’s cost. The Seller refunds the price immediately, not later than within 14 days from receiving the Goods or proof of their return.
20. The Seller refunds the price using the same payment method used by the Consumer or Entrepreneur with Consumer Rights, unless they expressly agreed to another refund method that does not involve any costs for them.
21. The Seller does not use out-of-court dispute resolution referred to in the Polish Act of 23 September 2016 on out-of-court consumer dispute resolution.

§ 9 Guarantee

1. Goods sold by the Seller may be covered by a guarantee granted by the manufacturer or distributor.
2. In the case of Goods covered by a guarantee, information on the existence and content of the guarantee is presented each time on the Store Website.

§ 10 Withdrawal from the Sales Agreement

1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights and who concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
2. The period for withdrawal begins when the Consumer, Entrepreneur with Consumer Rights or a third party indicated by them other than the carrier takes possession of the Goods.
3. The Consumer or Entrepreneur with Consumer Rights may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller. The statement may be submitted, for example, in writing to the Seller’s address: Zakład Obróbki Skrawaniem DARMET Sp. z o.o., ul. Komunalna 4c, 15-197 Białystok, Poland, or by e-mail to: sales@e-darmet.com. The statement may be submitted using the form made available by the Seller on the Store Website under the address: Withdrawal Form. Sending the statement before the deadline is sufficient to meet the deadline.
4. The Consumer or Entrepreneur with Consumer Rights may also withdraw from the Sales Agreement by submitting a statement through the form made available on the website under the address: Electronic Withdrawal Form. Sending the statement before the deadline is sufficient to meet the deadline. The Seller immediately confirms receipt of the form submitted through the website.
5. The Consumer or Entrepreneur with Consumer Rights may withdraw from the Sales Agreement using the button placed on the Store Website named “Withdraw from the contract here”. The Customer completes the form available on the website by providing the necessary data and confirms withdrawal from the Sales Agreement with the “Confirm withdrawal from the contract” button. The Seller immediately confirms receipt of the statement to the e-mail address provided by the Customer.
6. In the event of withdrawal from the Sales Agreement, the agreement is deemed not concluded.
7. If the Consumer or Entrepreneur with Consumer Rights submitted a withdrawal statement before the Seller accepted their offer, the offer ceases to be binding.
8. The Seller must immediately, not later than within 14 days from receiving the withdrawal statement, refund all payments made, including the cost of Delivery to the Consumer or Entrepreneur with Consumer Rights. The Seller may withhold the refund until receiving the Goods back or proof of their return, whichever occurs first.
9. If the Consumer or Entrepreneur with Consumer Rights selected a Delivery method other than the least expensive ordinary Delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred.
10. The Consumer or Entrepreneur with Consumer Rights must return the Goods to the Seller immediately, not later than within 14 days from the date of withdrawal. Sending the Goods to the Seller’s address before the deadline is sufficient.
11. In the event of withdrawal, the Consumer or Entrepreneur with Consumer Rights bears only the direct costs of returning the Goods.
12. If, due to the nature of the Goods, they cannot be returned by ordinary post, the Seller informs the Consumer and Entrepreneur with Consumer Rights of return costs on the Store Website.
13. The Consumer or Entrepreneur with Consumer Rights is liable for any diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
14. The Seller refunds payments using the same payment method used by the Consumer or Entrepreneur with Consumer Rights, unless they expressly agreed to another refund method that does not involve costs for them.
15. The right of withdrawal does not apply to agreements where the Goods are delivered in sealed packaging and cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery.
16. The right of withdrawal does not apply to agreements where the subject of performance is audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery.

§ 11 Free services

1. The Seller provides Customers with the following free electronic services: Newsletter; Recommend to a friend; Customer Account; Ask about a product; Posting opinions.
2. These services are provided 24 hours a day, 7 days a week.
3. The Seller reserves the right to choose and change the type, form, time and manner of access to selected services, informing Customers in the manner appropriate for amendments to these Terms and Conditions.
4. The Newsletter service may be used by any Customer who enters an e-mail address in the registration form. After submission, the Customer receives an activation link. Upon activation, an agreement for the Newsletter service is concluded.
5. The Newsletter consists in sending electronic messages containing information about new products or services in the Seller’s offer to subscribed Customers.
6. Each Newsletter contains information about the sender, subject and the possibility and method of unsubscribing.
7. The Customer may unsubscribe at any time using the link included in each Newsletter or by deactivating the appropriate option in the Customer Account.
8. The Recommend to a friend service allows Customers to send an e-mail about selected Goods to a friend. The Customer may use this service only to recommend selected Goods and does not receive remuneration or other benefits for using it.
9. Resignation from the Recommend to a friend service is possible at any time by ceasing to send recommendations.
10. The Ask about a product service consists in sending a message to the Seller using a form placed on the Store Website.
11. Resignation from the Ask about a product service is possible at any time by ceasing to send enquiries.
12. The Customer Account service is available after Registration and consists in providing a dedicated panel enabling the Customer to modify data provided during Registration, track order status and view order history.
13. A registered Customer may request deletion of the Customer Account. The account may be deleted within 14 days from the request.
14. The Posting opinions service allows Customers with a Customer Account to publish individual and subjective opinions on the Store Website, in particular concerning Goods.
15. Resignation from Posting opinions is possible at any time by ceasing to publish content.
16. The Seller may block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates law or these Terms and Conditions, or if blocking is justified by security reasons, in particular attempts to bypass website security or hacking activities. The Seller notifies the Customer by e-mail.
17. The Customer may submit complaints regarding free electronic services, for example by e-mail to sklep@e-darmet.com or through the Customer Account. The complaint should include a description of the issue. The Seller examines complaints and responds not later than within 14 days.

§ 12 Customer liability for posted content

1. By posting and sharing content, the Customer voluntarily disseminates it. Posted content does not express the Seller’s views and should not be identified with the Seller’s activity. The Seller is not a content provider, but only an entity providing appropriate ICT resources.
2. The Customer declares that they are entitled to use copyrights, industrial property rights and/or related rights to the content; that personal data, image and information about third parties have been posted legally, voluntarily and with consent; that other Customers and the Seller may view the content; and that the Seller may use it free of charge in accordance with these Terms and Conditions.
3. The Customer may not post third-party personal data or images without required legal authorisation or consent, or post advertising or promotional content.
4. The Seller is liable for Customer content only after receiving a notification in accordance with § 13.
5. Customers are prohibited from posting content that may be posted in bad faith; infringe third-party rights, including copyrights, related rights, industrial property rights, trade secrets or confidentiality obligations; be offensive, threatening or vulgar; conflict with the Seller’s interests; or otherwise violate these Terms and Conditions, good practice, applicable law or social norms.
6. If notified under § 13, the Seller reserves the right to modify or remove Customer content, in particular content that may violate these Terms and Conditions or law. The Seller does not conduct ongoing monitoring of posted content.
7. The Customer agrees to the free use by the Seller of content posted by the Customer within the Store Website.

§ 13 Reporting threats or rights violations

1. If a Customer or another person or entity believes that content published on the Store Website violates their rights, personal rights, good practice, feelings, morality, beliefs, principles of fair competition, know-how, legally protected secrets or obligations of confidentiality, they may notify the Seller of a potential violation.
2. After receiving such notification, the Seller takes immediate steps to remove content causing the violation from the Store Website.

§ 14 Personal data protection

1. The rules for personal data protection are set out in the Privacy Policy.

§ 15 Termination of agreement (not applicable to Sales Agreements)

1. Both the Customer and the Seller may terminate an agreement for the provision of electronic services at any time and without giving reasons, subject to rights acquired by the other party before termination and the provisions below.
2. A registered Customer terminates the electronic services agreement by sending the Seller an appropriate declaration of intent using any means of distance communication enabling the Seller to read it.
3. The Seller terminates the electronic services agreement by sending an appropriate declaration of intent to the Customer’s e-mail address provided during Registration.

§ 16 Final provisions

1. The Seller is liable for non-performance or improper performance of the agreement; however, in agreements concluded with Customers who are Entrepreneurs, the Seller is liable only for intentionally caused damage and within the limits of actual losses incurred by the Entrepreneur.
2. The content of these Terms and Conditions may be recorded by printing, saving on a medium or downloading from the Store Website at any time.
3. In the event of a dispute arising from the Sales Agreement, the parties will seek an amicable solution. Polish law is the law applicable to resolving disputes arising under these Terms and Conditions.
4. The Seller reserves the right to amend these Terms and Conditions. Orders accepted by the Seller before the new Terms and Conditions enter into force are processed under the Terms and Conditions in force on the date the order was placed. Amendments enter into force 7 days after publication on the Store Website. The Seller informs Customers 7 days before the new Terms and Conditions enter into force by e-mail containing a link to the amended text. If the Customer does not accept the new content, the Customer must notify the Seller, resulting in termination of the agreement in accordance with § 15.
5. Agreements with the Seller are concluded in Polish.
6. These Terms and Conditions enter into force on 19 June 2026.